HOW LONG DO I HAVE TO WAIT?
All our shoes & accessories are 100% handmade when ordered & are then made by our Highly Skilled Artisans in our workshops in Spain. As a result, please allow approx 4 Business Weeks for your order to be handmade & delivered.
Remember that you are purchasing a totally Made-To-Order product which is not produced in advance, every part of it will be hand-crafted, exclusively for you.
Note: All of our shoes are handmade when ordered, please allow 4 business weeks for Delivery
After submitting the order, Made-to-Order items can not be cancelled or modified.
FREE WORLDWIDE SHIPPING ON ALL ORDERS
We use DHL & UPS as our preferred shipping partners.
You will normally receive your items in 3-5 Days from receiving your Shipping Confirmation email
*Please note that on major international holidays there could be minor delays in delivery.
As all our shoes & accessories are 100% handmade-to-order, all Sales are Final & No Refunds, Exchanges or Store Credit can be offered once an order is placed.
*Please note that Shoes with your Personal Embossed Initials cannot be returned
Please review all orders before submission to ensure all is correct.
WRONG OR DEFECTIVE PRODUCTS
If you believe an item to be defective on delivery & would like to discuss a return, please contact us within 24hrs of receipt of delivery via our Contact Us page or email@example.com Please provide an order number, your name, a detailed explanation & photographic evidence of all defects.
The returned product should be unused & in it's original packaging.
The cost of returning the product will be payable by the customer.
*Please bear in mind that each individual skin is unique & genuine. Our hand cutting artisan will arrange cutting patterns on the leather based on their own experience & craftsmanship. There might be differences in skin patterns, size & tones.
If the leather has any type of irregularity it is due to this fact & is one of the special characteristic of a 100% handcrafted product.
On receipt of the returned product Walcott’s Footwear will examine & determine if the refund is applicable or not.
We aim to reply within 48-72 Hours.