HOW LONG DO I HAVE TO WAIT?
All our Shoe Designs are Handcrafted Made To Order by our Highly Skilled Artisans in our workshops in Spain. All Shoes are handcrafted & delivered in 4 - 6 Weeks
Remember that you are purchasing a totally Made-To-Order product which is not produced in advance, every part of it will be crafted, exclusively for you.
You will have 14 days from receipt of your goods to raise a return request
We aim to reply within 48-72 Hours.
We use DHL as our preferred shipping partners.
You will normally receive your goods in 3-5 Days from receiving your Shipping Confirmation email
*Please note that on major international holidays there could be minor delays in delivery. (we will not be held liable for parcels held by customs)
WHAT IF THERE’S A DELAY ON MY ORDER?
We will do our best to fulfil the above production time for all the orders, however, as a hand-made production process, our production line is subject to issues which are out of our control. Issues like stains or broken pairs while moulding the shoes, forces us to start the manufacturing process from the beginning.
In those cases, we will do our best to keep you informed and try to finish manufacturing as soon as possible.
On the unlikely event of not being able to produce your pair again from the beginning in a reasonable amount of time (i.e. Out of stock of a certain material), we will contact you immediately and offer an exchange or a full refund
WRONG OR DEFECTIVE PRODUCTS
If you believe an item to be defective on delivery & would like to discuss a return, please contact us within 14 days of receipt of goods via our Returns Page. Please provide a detailed explanation & photographic evidence of all defects - photos can be sent to email@example.com
The returned product should be unused & in its original packaging.
The cost of returning the product will be payable by the customer.
*Please bear in mind that each individual skin is unique & genuine. Our hand cutting artisan will arrange cutting patterns on the leather-based on their own experience & craftsmanship. There might be differences in skin patterns, size & tones.
If the leather has any type of irregularity it is due to this fact & is one of the special characteristics of a 100% handcrafted product.
On receipt of the returned product, Walcott’s Footwear will examine & determine if the refund is applicable.
*Please note that Shoes with your Personal or Embossed Initials cannot be returned under any circumstance.
Please review all orders before submission to ensure all is correct.
INTERNATIONAL & LOCAL CUSTOMS
Walcott’s Footwear is not responsible for any customs fees. Customers must coordinate with the appropriate customs office of their residing country to coordinate pick up or delivery of their shipment, and to process payments for any customs charges.