HOW LONG DO I HAVE TO WAIT?
DUE TO COVID-19 THERE MAYBE SLIGHT DELAYS IN SHIPPING
All our Shoe Designs are Handcrafted Made To Order by our Highly Skilled Artisans in our workshops in Spain. All Shoes are normally handcrafted & delivered in 6 - 8 weeks or less ( could be longer due to COVID-19 ).
Remember that you are purchasing a totally Made-To-Order product which is not produced in advance, every part of it will be crafted, exclusively for you.
Please ensure all items & details are correct before submitting your order. ( size - see size guide listed under products , address & contact details )
After submitting your order, All Made-to-Order items cannot be cancelled or modified after 24HRS has passed, as the order is automatically launched straight to production.
WHAT IF THERE’S A DELAY ON MY ORDER?
We will do our best to fulfil the above production time for all the orders, however, as a hand-made production process, our production line is subject to issues which are out of our control. Issues like stains or broken pairs while moulding the shoes, forces us to start the manufacturing process from the beginning.
In those cases, we will do our best to keep you informed, and try to finish manufacturing as soon as possible.
On the unlikely event of not being able to produce your pair again from the beginning in a reasonable amount of time (i.e. Out of stock of a certain material) we will contact you immediately and offer an exchange or a full refund
We use DHL & UPS as our preferred shipping partners.
You will normally receive your goods in 3-5 Days from receiving your Shipping Confirmation email
*Please note that on major international holidays there could be minor delays in delivery. ( we will not be held liable for parcels held by customs )
All our Shoe Designs & accessories are 100% handcrafted-to-order.
You will have 14 days from receipt of your goods to raise a return request
We aim to reply within 48-72 Hours.
*Please note that Shoes with your Personal or Embossed Initials cannot be returned under any circumstance.
Please review all orders before submission to ensure all is correct.
WRONG OR DEFECTIVE PRODUCTS
If you believe an item to be defective on delivery & would like to discuss a return, please contact us within 14 Days of receipt of goods via our Returns Page. Please provide a detailed explanation & photographic evidence of all defects - photos can be sent to firstname.lastname@example.org
The returned product should be unused & in it's original packaging.
The cost of returning the product will be payable by the customer.
*Please bear in mind that each individual skin is unique & genuine. Our hand cutting artisan will arrange cutting patterns on the leather based on their own experience & craftsmanship. There might be differences in skin patterns, size & tones.
If the leather has any type of irregularity it is due to this fact & is one of the special characteristic of a 100% handcrafted product.
On receipt of the returned product Walcott’s Footwear will examine & determine if the refund is applicable.
Walcott’s Footwear is not responsible for any customs fees. Customers must coordinate with the appropriate customs office of their residing country to coordinate pick up or delivery of their shipment, and to process payments for any customs charges.